résumé

Experience

Seattle, WA

Sr. Technical Account Manager

Jan 2017 – Present

Primary technical point of contact for Enterprise customers
Actively engaging with Director and C-Level executives to understand business needs and operational concerns
Assisting in the Design/Architecture of AWS and hybrid cloud solutions
Providing recommendations on improving existing AWS implementations for better performance and cost savings
Ensuring customers’ applications are well designed and scale to the needs of the world’s largest events e.g., the Super Bowl, the World Cup and the Olympics
Working side-by-side with customer engineering teams to develop, migrate, and debug technical issues
Serve as voice-of-the-customer to AWS internal product and service teams
Continuously develop and apply specialty skills to help customers with operational best practices for AWS services like AWS IoT.
Providing proof of concept examples of AWS service offerings

Patterson, NY

Sr. Linux Administrator / IT Systems Engineer

Nov 2010 – Jan 2017

Implement and support server infrastructure for global development, QA and high availability production environments.
Installation, configuration and administration of systems supporting internal and external web servers (Apache, Nginx) and web applications.
Administration and management of MySQL database servers and MySQL database clusters.
Developed a scalable lightweight system configuration management tools for mixed distribution (RHEL/Debian) environments using common unix tools (php, mysql, git, rsync, bash)
Manage system-level configuration across 600+ linux server nodes using a custom Puppet/CFEngine/Chef like tool.
Design deployment templates for Linux, Mac, and Windows servers. (Virtual and Physical)
Setup infrastructure monitoring and reporting (Nagios, Zabbix, Cacti, SCOM)
Automate various support tasks by means of scripting and tools like Rundeck (Bash, Shell, Ruby, Python, Perl, AutoIt, Powershell, etc..)
Proactive/preventive systems administration, security auditing and maintenance.
Design and implement disaster recovery procedures.
Execute planned global network maintenance work, minimizing impact to 24×7 services.
Managed linux administrators group responsible for 600+ linux servers.
Documents procedures and train new team members.
Troubleshoot a wide array of system, networking and hardware problems.
On-call after hours support.

IT Support Technician

Oct 2009 – Oct 2010

Phenix City, AL

Owner / IT Consultant

2005 – Oct 2009

Provide consulting services and maintained the diverse IT infrastructure for small-medium sized business clients.
Integrating Linux/Mac machines into primarily Microsoft infrastructure.
Virtualization, VPN and backup solutions.

Auburn, AL

Scuba Diving Instructor and Divemaster

Jan 2007 – Oct 2009

Taught students the physics of scuba diving and trained them how do dive safely.
Certified recreational divers from Open Water Diver up to advanced levels.
Led certified recreational divers on fun dives.

Auburn, AL

IT Support

2006 – 2007

Provided desktop technical support for both Windows and Macintosh operating systems.
Troubleshoot instructional technology problems in faculty/staff offices and in tech-enhanced classrooms, including but not limited to CPU, monitors, printers in a networked and stand-alone environment.
Install software, instructional technology and peripherals.
Maintain instructional technology environment.
Assist in maintaining information files/sources on important developments and issues related to instructional technology.

Salem, AL

IT Consultant / Support Technician / Webmaster

2002 – 2008

Desktop and server support for medium-sized business.
Installed and administered Microsoft domain controller. (Windows 2000 server)
Integrated various network capable industrial CNC machines. (Plasma cutter, Press brakes, Milling machines)
Renovated and maintained company website.

Quality Concrete Company

Phenix City, AL

Laborer / Finisher / Heavy Machinery Operator

2000 – 2009